Level 12, Tower A, Plaza 33, MSC Cybercentre, Section 13, 46200 Petaling Jaya, Malaysia
Most often, when we think of innovation, we think of new product or technology. Business innovation can be so much more.
For example, the innovation of lean manufacturing has transformed the way many manufacturers organize workflow to make the process as efficient as possible. Also, innovation does not have to be so radical - a series of small incremental improvements is more realistic than attempts at making huge breakthroughs.
No selling, no pitching — All about true stories of successful digital transformation
SME Innovation Stories is a talk series that shares and analyzes case studies of digital transformation projects in the SMEs. The objective is to provide inspirations for SME business owners and CEOs on variety of ways they can innovate their business. The discussion will be presented in storytelling form of real-world projects, instead of theories and concepts.
In this session...
Our guest speaker will be sharing digital transformation case study of a company in the retail industry.
This case study is very useful as there is an increasing number of SMEs in the retail sector that have implemented e-commerce to their business models. Most customers have high expectations on logistics services from e-commerce companies.
Join us for this case study sharing session to learn:
Why logistics is an essential element to deliver their modern brand experience.
How do they make delivery as the key differentiating factor in their e-commerce business model.
Their challenges and success factors of integrating logistics into customer satisfaction model.
How do they use logistics data to increase customer retention and understand customer demand.
8:00pm: Welcoming Remarks and Introduction
8:10pm: Unlocking Hidden Value From Your Logistics Operation Through Analytics - narrated by Elbert Chuah, CTO of WHENSO Labs
8:30pm: Hard Talk and Q&A session - moderated by Adit Rahim, Head of Corporate Communications, Sedania Innovator Berhad
9:30pm: Adjourn and Closing
Who Should Attend?
Business owners and CEOs of SMEs who are looking for innovation opportunities to grow their business, or solve their enterprise challenges, or stay ahead of competition. Join us and network with fellow innovators and visionaries. No technical background is necessary, but an open mind is mandatory.
Elbert Chuah is the co-founder and CTO of WHENSO Labs, a startup company that provides cloud base software that simplifies deliveries and field force operations. He has more than 12 years technical experience in location based and telecommunication mobile technology. He was one of the key developer behind the innovative ‘Friend Finder’ service, a GSM based location tracking system.
Adit Rahim has garnered a breadth of experiences through public relations, communications and sales over the past 18 years. This combines with with several years worth of entrepreneurship exposure and experience, Adit now consults for several corporations, startups and social enterprises with focus on enhancing customer experiences.
Upcoming SME Innovation Stories
Once a month, we will feature one digital transformation case study of an SME. We will share with you their business innovation story, and inspire you with great ideas to grow your business and remain competitive.
29 March 2018
Providing high quality customer service through integrated communication strategy
CEO of Soft Solvers Solutions
24 Apil 2018
Rethinking of our approach to people management in the digital era
Founder of Kakitangan.com
26 June 2018
How gamification improves customer engagement and retention?
CEO of CheQQMe
24 July 2018
Overcoming the digital dilemma in SMEs
CEO of BigDomain.my
28 August 2018
Boosting your profit by overcoming the challenges of multichannel retailing